How a Restaurant Group Maintains a 96% Fill Rate with shiftNOW

About the Business

This family-owned and operated restaurant group operates more than 10 restaurants throughout the Southeast. The business prides itself on creating a warm, welcoming atmosphere with delicious food and top-notch service that keeps guests coming back.

The Problem

The business operates multiple fine dining restaurants and seeks staff that can match the caliber of excellence the business strives for. After using other on-demand workforce platforms, the restaurant group struggled to find workers who fit the professional environment their kitchen fosters. 

Other platforms lacked the insights the restaurant group's team needed to make informed decisions when selecting applicants. The business used other platforms to fulfill same-day needs; however, the lack of information on applicants led them to pick individuals who weren’t the most reliable. As a result, shifts went unfilled causing the team to scramble to find a replacement or pick up the work themselves.

The Director of Recruiting and Training needed a solution that offered more data on workers to ensure that their workforce needs were consistently met.

The Solution

An early adopter of shiftNOW, the restaurant group signed up for the platform seeking professional workers to uphold the same standard of excellence their brand prides itself on.

shiftNOW serves each of the restaurant group's locations in South Carolina and has helped the business to:

• Manage Workforce Needs Across Locations
  • From fine dining to events to a casual beach location, this restaurant group does it all. With shiftNOW, the Director of Recruiting and Training can post shift needs for multiple locations within one platform. By using shiftNOW, the team has visibility into their workforce spend across locations and a streamlined solution to post one-time, part-time, or full-time needs.

• Build a Quality Workforce
  • At shiftNOW, we pride ourselves on quality – just like this restaurant group's team. The Director of Recruiting and Training has used our Shifters’ extensive profiles to better understand applicants and make an informed decision on who will best fit their needs. Shifter Profile Videos, On-Time Streaks, Reliability %, Work Experience, and Ratings allow the business to gauge someone’s skillset, professionalism, and timeliness before accepting them for a shift. With these features, the Director of Recruiting and Training can source experienced candidates who will fit in with their back-of-house culture.

• Scale Workforce as Needed
  • With multiple locations and frequent last-minute needs, the business required a flexible solution to keep up with their evolving workforce needs. The Director of Recruiting and Training has introduced shiftNOW to their multiple restaurant locations to supplement staff and trial-run workers before hiring full-time. The flexibility of shiftNOW enables the team to easily add more locations as shift needs arise and fulfill over 30 shift types.

By the Numbers

• 4,200+ hours worked
• 500+ shifts worked
• 96% fill rate (2024 YTD)

Eliminate Schedule Gaps with shiftNOW

Struggling to find consistent help? Don’t have enough staff to keep up with customer demand? Finding yourself picking up extra work? Whatever workforce challenges you might be facing, shiftNOW is here to help.

Our easy-to-use workforce management platform was purpose-built for the hospitality industry to fulfill one-time, part-time and full-time needs. Whether you’re looking for a front-of-house aficionado or your next back-of-house hero, you’re sure to find them within shiftNOW’s network of experienced workers.

Ready to get started? Visit app.shiftnow.com to sign up!