How shiftNOW Helped a Charleston Sports Bar Kick Their Staffing Woes

About the Business

As a Charleston-based sports bar, this restaurant offers an extensive menu of bar favorites and an exciting game-day atmosphere. With roots on the Upper Peninsula of downtown Charleston, the business has since expanded to five locations throughout the greater Charleston area.

The Problem

As a popular hub for sports fans, especially during football season, this restaurant was having a hard time finding and retaining staff that could keep up with their business. Dishwashers, in particular, proved to be a challenging role for the business to fill on a regular basis.

Staffing issues tended to arise on the restaurant’s busiest days - weekends - leaving the General Manager with his hands too full to find any last-minute help. After using traditional job boards and trying out other on-demand workforce solutions, the General Manager still wasn’t able to consistent, reliable help for the business. 

The Solution

The sports bar signed up for shiftNOW in hopes of fulfilling their dishwasher needs. Since signing up; however, the restaurant has found shiftNOW to be a valuable resource for other business needs. Here’s what they’re using shiftNOW for:

• Fill Front and Back-of-House Roles
  • After filling their dishwasher shifts consistently, the General Manager decided to turn to shiftNOW for some additional help across the front and back-of-house. With over 30 shift types offered on the shiftNOW platform, the restaurant posted shifts for other needs such as hosts/hostesses, line cooks, prep cooks, and janitorial staff.

• Prevent Employee Burnout
  • The business previously had full-time workers staying until close to prepare the restaurant for the next day of business. In an effort to allow his team to leave earlier, the General Manager started posting shift for janitorial staff at closing time. Giving his full-time employees the opportunity to have time back in their day helps the General Manager maintain a happy, healthy work environment and prevents burnout.

• White Glove Account Support
  • Amidst the chaos of weekend service, the General Manager was not always able step aside and post of shiftNOW if a last-minute shift need arose. By subscribing to shiftNOW’s Premium Plan, the restaurant received a dedicated Recruiting Specialist who assists with any account needs as they come up. This allows the General Manager to get out of the weeds and focus on his other responsibilities, knowing his workforce needs are in good hands.

By the Numbers

• 93% Dishwasher Fill Rate
• 430+ shifts worked
• 2,250+ hours worked

Fill Your Workforce Needs with shiftNOW

Struggling to find consistent help? Don’t have enough staff to keep up with customer demand? Finding yourself picking up extra work? Whatever workforce challenges you might be facing, shiftNOW is here to help.

Our easy-to-use workforce management platform was purpose-built for the hospitality industry to fulfill one-time, part-time and full-time needs. Whether you’re looking for a front-of-house afficianado or your next back-of-house hero, you’re sure to find them within shiftNOW’s network of experienced workers.

Ready to get started? Visit app.shiftnow.com to sign up!